Terms and Conditions 7sea — Member Rights and Responsibilities

1 Acceptance of Terms

By accessing, registering for, or using any part of the 7sea platform — whether via the website, mobile app, or any other interface provided — you hereby acknowledge that you have read, understood, and agreed to be bound by all Terms and Conditions set out in this document.

If you do not agree with any part of these terms, please discontinue use of our platform immediately. Continued use following any amendment to these terms will be deemed as full acceptance of the updated version.

7sea reserves the right to amend these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you are always aware of the latest version in effect.

2 Member Eligibility

To register and use 7sea services, you must meet all of the following eligibility requirements:

• At least 18 years old at the date of registration.
• Not be located in a jurisdiction that prohibits participation in online gaming activities.
• Register only one (1) account in your own name — multiple accounts are strictly prohibited.
• Provide accurate, complete, and up-to-date personal information during registration.
• Not currently be on an active self-exclusion list on any gaming platform.
• Not be acting in the capacity of an agent, intermediary, or representative on behalf of any other individual.

7sea reserves the right to request identity verification (KYC) at any time. Failure to provide the required documents within the specified timeframe may result in account access being suspended until the verification process is complete.

3 Account Registration & KYC

During registration, you are required to provide your full name, date of birth, a valid email address, and an active mobile number. All information will be verified by the 7sea team.

The Know Your Customer (KYC) process is mandatory for all members making withdrawals that exceed the set limit. Required documents may include:

• Malaysian Identity Card (MyKad) or a valid passport.
• Bank statement or utility bill as proof of address (not older than 3 months).
• Screenshot or account statement of the e-wallet used for transactions.

7sea uses high-grade data encryption to protect all personal information collected. Your data will not be shared with third parties without your consent, except where required by law.

4 Deposits, Withdrawals & Transactions

7sea supports a wide range of popular payment methods in Malaysia, including FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfer. All deposits are processed instantly. Withdrawals are typically processed within 1–24 hours depending on the payment method and your account verification status.

• Minimum deposit: RM 30 for most payment methods.
• Minimum withdrawal: RM 50 for all supported methods.
• Daily and weekly withdrawal limits apply and vary according to your VIP account level.
• All deposits and withdrawals must use the same payment method or be under the same name as the account holder.
• 7sea does not accept payments from third parties or from accounts not held in the name of the registered member.

Any attempt to make a deposit using a credit or debit card belonging to another person will result in the transaction being cancelled and the account being investigated. 7sea is not liable for any losses arising from transaction failures that are not caused by our negligence.

5 Bonuses, Promotions & Rewards

All bonuses and promotions offered by 7sea are subject to specific terms stated in each offer. Please read the bonus terms carefully before claiming.

• The wagering requirement for each bonus ranges from 10x to 40x depending on the type of promotion.
• The welcome bonus may only be claimed once per new member.
• Unused bonuses will expire automatically 30 days from the date of award.
• Certain games may not contribute, or may only partially contribute, toward meeting bonus wagering requirements.
• 7sea reserves the right to void bonuses and any winnings derived from them if there is any indication of system abuse.
• Members may not claim more than one bonus simultaneously unless otherwise stated in the offer's terms.

The 7sea VIP loyalty program awards reward points for every qualifying wager. Points can be redeemed for game credits at rates set from time to time. Point values and conversion rates are subject to change without prior notice.

6 Game Rules & Fairness

All games available on the 7sea platform use a Random Number Generator (RNG) that has been independently audited by a recognised third-party body. This ensures that every game outcome is genuinely random and cannot be manipulated by any party, including 7sea itself.

In the event of a dispute regarding game outcomes, 7sea's server records shall be considered conclusive evidence. Any decision made by the 7sea dispute resolution team is final and binding.

• The use of third-party software, bots, or any form of automation is strictly prohibited.
• Collusion between players to influence game outcomes is a serious violation.
• Any attempt to exploit bugs or system vulnerabilities must be reported to 7sea. Exploiting bugs for personal gain is an offence that may result in account termination.
• Technical interruptions during a gaming session caused by a 7sea system failure will be handled fairly in accordance with valid betting records.

7 Account Closure & Suspension

7sea reserves the right to suspend or close any account at any time if there is reasonable cause, including but not limited to:

• Violation of any part of these Terms and Conditions.
• Identity fraud or the submission of false information during registration or the KYC process.
• Attempted money laundering or suspicious financial activity.
• Use of multiple accounts by the same individual.
• Abuse of the bonus or promotions system.
• Abusive, threatening, or disrespectful behaviour toward staff or other players.

If your account is terminated due to a terms violation, 7sea reserves the right to forfeit the account balance, including cash and bonuses. You may submit an appeal within 14 days by contacting our support team via email at [email protected].

Members may also close their own account at any time by contacting 7sea customer support. Valid balances will be returned once the verification process is complete.

8 Liability Cap

7sea provides its online gaming platform on an "as-is" basis and makes no implied warranties regarding the platform's fitness for any particular purpose. To the extent permitted by applicable law:

• 7sea is not liable for any indirect, consequential, or punitive losses arising from the use of our platform.
• 7sea's maximum total liability to you under any circumstances shall not exceed the total amount you have deposited in the 30 days prior to the claim.
• 7sea is not responsible for service disruptions caused by circumstances beyond our control, including natural disasters, power outages, or cyberattacks.
• You are solely responsible for ensuring that your use of the 7sea platform is lawful in your location.

9 Privacy & Data Protection

7sea takes member privacy very seriously. All personal data collected is processed in accordance with our Privacy Policy, which can be read at Privacy Policy page. In summary:

• Your data is stored on servers protected with industry-standard encryption.
• We do not sell or rent your personal information to third parties for marketing purposes.
• Your financial transaction data is stored securely and is accessible only to authorised personnel.
• You have the right to request a copy of your personal data or to request data deletion at any time.
• Cookies are used to enhance user experience and can be managed through your browser settings.

10 Responsible Gaming

7sea believes that gaming is a form of entertainment and should always remain a fun activity. We provide a range of self-control tools to help members play responsibly:

• Deposit Limit: Set daily, weekly, or monthly limits to control your spending.
• Session Limit: Automatically limit your daily gaming time.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Choose to exclude yourself from the platform for 6 months or permanently.
• Reality Check: Receive periodic reminders about the amount of time you have spent playing.

If you feel that gaming has become a problem, please contact our support team or visit Responsible Gaming page us for further guidance and support resources.

11 Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation between you and 7sea.

If negotiation fails, the dispute will be referred to binding arbitration in accordance with the prescribed procedures. All official communications relating to disputes must be in Malay or English.

The invalidity of any provision in these terms shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

12 Terms Amendment

7sea reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on our website.

We will endeavour to notify members of material amendments via in-platform notifications or email. However, it remains your responsibility to review this page periodically. Continued use of the platform after amendments are posted constitutes your acceptance of the revised terms.